Frequently Asked Questions

How do I place an order?

To order a product, browse through the marketplace. Chose your product of interest. Then choose the quantity, your preferred payment method (BTC or XMR) and shipping method. Add items to your cart, and proceed to checkout.

Always add YOUR shipping details in the cart form before proceeding. Once you’ve entered your shipping information, make sure to click the Confirm and Encrypt button to securely encrypt and save your details using the vendor’s PGP key. This ensures your sensitive data remains protected throughout the transaction process.How do I fund my order with my market BTC wallet?

  1. Go to the ACCOUNT drop-down tab and select BTC DEPOSIT.
  2. Click on GENERATE NEW BTC ADDRESS to generate a unique Bitcoin wallet address.
  3. Transfer the desired amount of BTC to that address. The amount will reflect in your BTC BALANCE.
  4. Once the funds are in your market wallet, you can proceed to place your order and pay using the BTC in your market wallet.

How do I pay directly from my personal BTC wallet?

  1. Place your order and proceed to the payment page.
  2. On the payment page, you will either see a QR CODE or a PAYMENT ADDRESS.
  3. Scan the QR code or copy the payment address to pay directly from your BTC wallet.

How do I fund my order with my personal Monero (XMR) wallet?

  1. Place your order and proceed to the payment page.
  2. You will be provided with a Monero Deposit Address. Use this personal wallet to send your payment.

What are some top important notes for transactions?

  • Once you pay for the product, the seller is responsible for shipping. However, do not mark the transaction as finalized until you have received the product. The seller will only receive the funds once you confirm the product has been delivered.
  • If there’s an issue with your order, such as quality or quantity, you should initiate a dispute to get the case resolved through the market’s dispute system.
  • Always complete transactions within the market platform to ensure that your funds are protected by the escrow system.
  • Just like BTC transactions, your funds are secured by the market’s escrow system. The seller will not receive payment until you confirm delivery and mark the transaction as finalized.
  • If there is an issue with the product, such as quality or quantity, you should initiate a dispute to resolve the case.
  • Auto-Finalize Time: There is an auto-finalize time of 14 days. Buyers should ensure to initiate a dispute before this time runs out if there are any issues with the order. Once the 14 days pass, the transaction will automatically be finalized, and the seller will receive the funds.

What is the general payment information for the marketplace?

All payments on the marketplace are securely handled using the escrow system, which ensures your funds are protected until the product is delivered and the transaction is marked as finalized. Always initiate disputes if you face any issues with your order.Why should vendors not include contact details in their listings?

Warning to Vendors: Never include personal contact details (such as phone numbers, email addresses, or social media profiles) in your product listings. This is strictly against our marketplace rules. Sharing such details can result in account suspension or banning. All communication should occur within the marketplace platform to ensure both parties are protected by our escrow system.Why should buyers and vendors avoid doing deals outside the marketplace?

Important Warning to Buyers and Vendors: Always complete transactions within the marketplace. Conducting business outside the platform exposes both parties to significant risks, including fraud and loss of funds. The marketplace’s escrow system ensures that your funds are protected until both parties have met their obligations. Doing deals outside the market means that you forfeit this protection and increase the likelihood of encountering scams.

Risks of Outside Deals: When you agree to transact outside the marketplace, there is no way to guarantee the safety of your funds or the product you are purchasing. Sellers may not ship the product, or buyers may not send the agreed-upon payment. This kind of activity is highly discouraged, and you should report any such proposals immediately to the marketplace administrators.How can I become a vendor?

Payment of Onetime Vendor Fee

To secure your vendor rights, a one-time fee of $500 is required. This fee guarantees access to the vendor platform and allows you to begin selling on this market. You can make this payment conveniently on the BECOME A VENDOR PAGE.

Application and Eligibility

To qualify for a free vendor bond, you must meet the following criteria:

  • Be at least a level 6/10 vendor.
  • Have at least 200 sales on any of the top markets: Torzon or DrugHub or Nexus.
  • Have a very good rating on the said markets.

What happens if I misplace my pin?

Important Notice: Your pin is essential for making payments and withdrawals on the marketplace. If you misplace or forget your pin, it cannot be recovered. Without your pin, you will be unable to proceed with transactions. Please store your pin securely and do not share it with anyone.